Technical Support Engineer, North America - West - Remote

Overview

As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes.

In Short

• Deliver outstanding support to open-source users and enterprise customers.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly.
• Recognize common support patterns and escalate issues to engineering.
• Help build and iterate on support playbook and processes.
• Contribute to improving Akuity’s documentation.

Requirements

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Familiarity with the software development lifecycle and CI/CD pipelines.
• A passion for working directly with users and clear communication skills.
• Enthusiasm for being a primary point of contact for customers.
• A proactive mindset with the ability to anticipate issues.
• Strong systems thinking skills to identify root causes.

Benefits

• Work in a collaborative and supportive environment.
• Opportunity to contribute to open-source projects.
• Be part of a rapidly growing company.
• Engage with a diverse and inclusive culture.