Support Delivery Manager - Remote

Overview

The Support Delivery Manager will operate at the heart of customer support, taking ownership of prestigious accounts and ensuring customer satisfaction through expert guidance and proactive support.

In Short

• Manage strategic accounts as a trusted advisor.
• Use a data-driven approach to improve support processes.
• Collaborate with technical teams to resolve incidents.
• Coordinate incident reviews for process improvement.
• Identify and resolve systemic problems.

Requirements

• Experience in account management or customer success in a technical environment.
• Ability to analyze data for process improvements.
• Understanding of networking and internet protocols.
• Strong relationship-building skills.
• Ability to manage multiple stakeholders.
• Excellent written and verbal communication skills.
• Fluency in Japanese and English.

Benefits

• Flexible working options.
• Health and wellness benefits.
• Financial support options.
• Family-oriented benefits.
• Opportunities for personal and professional growth.