Support Delivery Manager - Remote

Overview

The Support Delivery Manager at Vimeo is responsible for leading a team of support professionals to ensure high-quality customer service and operational efficiency.

In Short

• Lead a team of support professionals to resolve customer inquiries.
• Monitor team performance and identify areas for improvement.
• Manage and mentor team members for professional growth.
• Continuously evaluate and improve support workflows and processes.
• Act as the primary contact for high-priority escalations.
• Analyze team performance data and deliver insights.
• Align support operations with business goals.
• Foster a culture of collaboration and accountability.
• Work in a hybrid model with remote flexibility.
• Champion Vimeo’s customer-centric principles.

Requirements

• 2-3 years of experience managing support teams.
• Strong leadership and mentoring skills.
• Excellent communication and collaboration abilities.
• Analytical mindset with data interpretation skills.
• Familiarity with support tools like Jira and Zendesk.
• Ability to manage multiple priorities effectively.
• Proactive problem-solving approach.
• Experience with workforce management tools.
• Project management skills.
• Experience working with remote teams.

Benefits

• Opportunity to lead a talented team.
• Flexible work schedule with remote options.
• Impactful role in enhancing customer experience.
• Collaboration with cross-functional teams.
• Supportive company culture focused on diversity and inclusion.