Support Delivery Manager - Remote

Overview

As a Support Delivery Manager at Vimeo, you will lead a team of support professionals to deliver exceptional customer experiences and ensure high-quality support operations.

In Short

• Lead and inspire a customer support team.
• Ensure timely and high-quality responses to customer inquiries.
• Drive operational efficiency and team growth.
• Monitor team performance and implement improvements.
• Manage escalations and ensure clear communication.
• Analyze data to deliver operational insights.
• Align support operations with business goals.
• Foster a culture of accountability and continuous learning.
• Collaboration with cross-functional teams.
• Celebrate team achievements and maintain high morale.

Requirements

• Bachelor's degree or JD required.
• 5+ years management experience in customer service or support.
• Strong leadership and mentoring skills.
• Experience with asynchronous and synchronous support channels.
• Ability to manage remote teams effectively.
• Strong project management skills.
• Analytical mindset for data interpretation.
• Proficiency with tools like Jira and Zendesk.
• Excellent communication skills in English.
• Proactive problem-solving approach.

Benefits

• Opportunity to lead a talented team.
• Collaborative work environment.
• Focus on work-life balance.
• Supportive culture for personal and professional growth.
• Impact on customer experiences and business success.