Senior Hardware Support Engineer - Remote

Overview

As a Senior Hardware Support Engineer at AirGarage, you will ensure the health and performance of our nationwide fleet of connected devices, acting as a crucial link between operations and engineering.

In Short

• Own the health and performance of connected devices.
• Work closely with hardware ops and engineering teams.
• Write and ship code alongside the team.
• Debug issues using logs and metrics.
• Build internal tools for QA and fleet monitoring.
• Conduct periodic health assessments of devices.
• Minimize downtime through remote troubleshooting.
• Collaborate with teams to improve install practices.
• Contribute to backend software for device integration.
• Maintain clear repair and troubleshooting instructions.

Requirements

• 5+ years as a support engineer.
• Experience with Linux-based hardware appliances.
• Developed internal tools for observability.
• Knowledge of wireless connectivity (4G, 5G).
• Familiarity with Git and CI/CD practices.
• Willingness to travel (20% of the time).
• Strong communication skills.
• Self-starter in a fast-paced environment.

Benefits

• Equity in the company.
• Remote work flexibility.
• Health insurance coverage.
• Home office setup support.
• Unlimited PTO policy.
• 401k retirement savings program.
• Team off-sites twice a year.
• Opportunities for professional growth.
• Diverse and inclusive work environment.