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Senior Software Architect - Customer Portal - Remote

Posted 9 weeks ago
Software Development
Full Time
USA

Overview

AireSpring is seeking a talented, entrepreneurial Customer Portal Architect to lead the evolution of its AI-based ITSM customer portal, AIreCONTROL, enhancing usability and aesthetics for an exceptional user experience.

In Short

  • Lead the implementation of key functionality within the ITSM customer portal.
  • Ensure exceptional user experience and seamless access to information.
  • Collaborate with cross-functional teams to understand user needs.
  • Design and develop intuitive user interfaces and applications.
  • Conduct user research and feedback analysis for improvements.
  • Manage software updates and integrations for the portal.
  • Oversee content management and documentation for the portal.
  • Establish KPIs to measure portal effectiveness and user satisfaction.
  • Foster relationships with stakeholders and customers for feedback.
  • Stay updated with industry trends in user interface design.

Requirements

  • Customer-focused mindset with a passion for user experiences.
  • Proven experience in designing user interfaces for web applications.
  • Strong understanding of user-centered design principles.
  • Bachelor’s degree in computer science or related field preferred.
  • Excellent communication and collaboration skills.
  • Ability to manage multiple projects in a fast-paced environment.
  • Experience with UX design principles and web analytics.
  • Exceptional analytical skills for data-driven decision making.

Benefits

  • Opportunity to work on innovative cloud communication solutions.
  • Collaborative and dynamic work environment.
  • Engagement with cross-functional teams and stakeholders.
  • Chance to enhance customer satisfaction through technology.
  • Access to industry-leading tools and platforms.
AireSpring logo

AireSpring

AireSpring is a forward-thinking company specializing in innovative cloud communication solutions. They are dedicated to enhancing customer experiences through their AI-based ITSM customer portal, AIreCONTROL. With a focus on usability and aesthetics, AireSpring aims to provide exceptional user experiences by collaborating with cross-functional teams and implementing user-centered design principles. The company fosters a collaborative work environment and is engaged in a fast-paced, dynamic industry.

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