Senior Software Architect - Customer Portal - Remote

Overview

AireSpring is seeking a talented, entrepreneurial Customer Portal Architect to lead the evolution of its AI-based ITSM customer portal, AIreCONTROL, enhancing usability and aesthetics for an exceptional user experience.

In Short

• Lead the implementation of key functionality within the ITSM customer portal.
• Ensure exceptional user experience and seamless access to information.
• Collaborate with cross-functional teams to understand user needs.
• Design and develop intuitive user interfaces and applications.
• Conduct user research and feedback analysis for improvements.
• Manage software updates and integrations for the portal.
• Oversee content management and documentation for the portal.
• Establish KPIs to measure portal effectiveness and user satisfaction.
• Foster relationships with stakeholders and customers for feedback.
• Stay updated with industry trends in user interface design.

Requirements

• Customer-focused mindset with a passion for user experiences.
• Proven experience in designing user interfaces for web applications.
• Strong understanding of user-centered design principles.
• Bachelor’s degree in computer science or related field preferred.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with UX design principles and web analytics.
• Exceptional analytical skills for data-driven decision making.

Benefits

• Opportunity to work on innovative cloud communication solutions.
• Collaborative and dynamic work environment.
• Engagement with cross-functional teams and stakeholders.
• Chance to enhance customer satisfaction through technology.
• Access to industry-leading tools and platforms.