Lead, Merchant Care - Remote

Overview

As a Lead, Merchant Care, you will be responsible for the management and leadership of an Affirm Merchant Care team to support transactional lending and banking processes on behalf of our merchants.

In Short

• Manage a team of Product Support Specialists in a hyper-growth environment.
• Drive employee engagement and high performance culture.
• Manage performance metrics across multiple channels.
• Partner with recruiting to hire candidates.
• Establish and maintain a positive and inclusive work culture.

Requirements

• 6+ years of experience in a relevant industry.
• 2+ years of experience in operations or client success people management.
• Self-starter with strong sense of urgency.
• Forward thinking approach with problem-solving capabilities.
• Experience with major e-commerce platforms.
• Strong merchant empathy and service level focus.

Benefits

• Health care coverage for you and your dependents.
• Generous stipends for Technology, Food, and Lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan.