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Care Lead - Remote

Posted 21 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Care Lead at Joko, you will oversee the daily operations of our customer service, ensuring we meet the needs and expectations of our users while building strong relationships with outsourcing partners.

In Short

  • Manage daily operations of customer service
  • Build relationships with outsourcing partners
  • Lead and develop a high-performing team
  • Monitor quality and performance metrics
  • Champion a customer-centric culture
  • Implement effective support strategies

Requirements

  • 5+ years of experience, including in Operations
  • Experience in customer service or managing outsourced teams
  • Strong management skills
  • Passion for operational excellence
  • Empathetic and structured approach
  • Fluency in French and English

Benefits

  • Flexible remote work options
  • Work from anywhere for up to 3 months a year
  • Budget for remote work equipment
  • ClassPass subscription
  • Premium health insurance
  • Team events and gatherings
Joko logo

Joko

Joko is a dynamic company focused on delivering exceptional customer service and operational excellence. As a Care Lead, you will play a crucial role in overseeing daily operations, fostering strong relationships with outsourcing partners, and leading a high-performing team. With a commitment to a customer-centric culture, Joko values empathy and structured approaches in its management practices. The company offers flexible remote work options and a range of benefits, including health insurance and team events, making it an attractive workplace for professionals passionate about customer service and operational management.

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