Customer Success Manager - Remote

Overview

As a Customer Success Manager at Affinity, you will be responsible for driving renewals and upselling while advocating for our customers' needs. This role requires collaboration with various teams to enhance the customer experience.

In Short

• Own a book of Affinity's Growth customers driving renewals and upsell for these accounts.
• Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.

Requirements

• 2+ years of experience as a Customer Success Manager, Account Manager, or similar role.
• Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
• Experience managing accounts and renewals.
• Excellent interpersonal skills with a history of building strong business relationships.
• Influential communicator with experience presenting to small and large audiences.
• Proficient in organization, account prioritization, and time management.
• Ability to orchestrate cross-functional resources to ensure the success of your clients.
• Excited by the startup environment; eager to contribute to fine-tuning the structure and process to scale the customer success team.

Benefits

• Health Care coverage and flexible personal & sick days.
• Annual budget for education and a comprehensive L&D program.
• Support for overall health and well-being with reimbursements for transportation, home internet, meals, and wellness memberships/equipment.
• Virtual team building and socials.