Senior Manager of Business Process Improvement - Remote

Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

In Short

• Oversee performance management and process optimization.
• Collaborate with departments on strategic initiatives.
• Analyze risks and ensure compliance with regulations.
• Communicate process improvement strategies.
• Create key performance indicators for decision-making.
• Develop policies and procedures for team performance.
• Manage a team of Process Designers and Process Champions.
• Drive Business Process Excellence culture.
• Utilize dashboards for monitoring department activities.
• Engage proactively with customers for exceptional service delivery.

Requirements

• 5+ years in Business Process Management.
• 3+ years in designing and implementing processes.
• Management experience.
• Advanced knowledge of Six Sigma methodologies.
• Exceptional communication skills.
• Experience presenting to senior management.
• Adept at Business Intelligence and teamwork.
• Ability to thrive in a self-directed model.
• Analytical skills.
• Bachelor's degree or equivalent experience.

Benefits

• Competitive pay and benefits.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance.
• Confidential counseling and financial coaching.
• Paid time off and family leave.
• Dependent care resources.
• Retiree medical access.