Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative position at CVS Health involves handling customer service inquiries and providing solutions to member and provider concerns in a work-from-home environment.

In Short

• Handle customer service inquiries via phone, internet, or written correspondence.
• Maintain performance metrics at or above expectations.
• Work collaboratively within a team.
• Utilize Microsoft Applications proficiently.
• Address basic and routine customer inquiries.
• Demonstrate service discipline and problem-solving skills.
• Comfortable working in a remote setting.
• 1+ years of customer service experience required.
• High School diploma or equivalent required.
• Flexible work schedules available.

Requirements

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with Microsoft Applications.
• Excellent multi-tasking skills.
• Effective communication skills.
• Experience in a call center environment preferred.
• Medical terminology/insurance experience preferred.
• Results-oriented and self-motivated.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Paid time off and flexible work schedules.
• Tuition assistance and family leave.
• Colleague assistance programs.