Patient Service Representative - Remote

Overview

The Patient Service Representative provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency.

In Short

• Answers calls and emails in a timely manner, meeting performance goals.
• Handles standard and advanced call types including insurance verification and equipment troubleshooting.
• Documents call information per standard operating procedures.
• Maintains working knowledge of current products and services.
• Adheres to HIPAA guidelines and maintains patient confidentiality.
• Serves as a resource for knowledge sharing and skill development.
• Conducts new hire training and mentors team members.
• Identifies root causes of service issues and collaborates on process improvements.
• Supports departmental standards and patient experience initiatives.
• Flexible scheduling to support business hours and after-hours programs.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Previous experience in healthcare, insurance, or patient services preferred.
• One year of work-related experience for Level I; additional experience for higher levels.
• Strong problem-solving and analytical thinking abilities.
• Proficient in computers, Microsoft Office, and database systems.
• Ability to handle stressful situations with compassion.
• Knowledge of Medicare, Medicaid, and commercial insurance processes preferred.
• Strict adherence to HIPAA regulations and patient confidentiality.
• Ability to sit for extended periods and perform repetitive motions.
• Flexible scheduling to adapt to varying work levels.

Benefits

• Opportunity for continuous learning and professional development.
• Supportive team environment with collaboration opportunities.
• Potential for career advancement within the organization.
• Flexible work schedule to accommodate personal needs.
• Comprehensive training provided for new hires.