Customer Service Specialist - Remote

Overview

AdaptHealth is seeking a Customer Service Specialist to provide exceptional service to patients and ensure a smooth process for receiving medical equipment.

In Short

• Full-time position
• Responsible for answering inbound and making outbound calls
• Educate patients on financial responsibilities
• Process orders and verify insurance information
• Document all call information accurately
• Meet quality assurance and performance metrics
• Handle customer complaints with empathy
• Work independently and as part of a team
• Utilize company tools for maintaining quality
• Flexible with work hours

Requirements

• High School Diploma or equivalent
• One year of experience in healthcare customer service or related field
• Two years of experience for senior level positions
• Knowledge of Medicare and Medicaid preferred
• Excellent communication skills
• Proficient in Microsoft Office
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks
• Adaptable to changing environments
• Detail-oriented

Benefits

• Opportunity to make a positive impact on patients' lives
• Work in a supportive team environment
• Flexible work hours
• Comprehensive training provided
• Equal opportunity employer