Account Manager - Remote

Overview

As an Account Manager at The Adaptavist Group, you will be the primary relationship owner of a group of customer accounts, focusing on retention and growth while providing insights to support multiple departments.

In Short

• Develop yearly account plans for budgeting and KPIs.
• Execute tactical actions to achieve account plan outcomes.
• Prepare and deliver customer KPI reporting and analysis.
• Conduct value-added business reviews for key account retention.
• Act as the primary point of contact for account issues and escalations.
• Maintain a healthy sales funnel within existing accounts.
• Conduct needs discoveries to address customer challenges.
• Build relationships with account influencers through social engagements.
• Collaborate with customers to develop expansion strategies.
• Engage internal resources to solve sales obstacles and customer challenges.

Requirements

• Experience in a comparable account management role.
• Skilled in building rapport and developing long-term relationships.
• Ability to work in a team-oriented environment and individually.
• Proactive, persuasive, and energetic personality.
• Strong communication skills with stakeholders at all levels.
• Knowledgeable in ecosystems like Atlassian and GitLab.
• Experience in a fast-paced tech environment.

Benefits

• Unlimited holiday (PTO) allowance.
• Flexible working hours.
• MacBooks provided to all employees.
• Support for fully remote workers to set up home offices.
• 26 weeks of fully paid leave for birthing parents.
• 12 weeks for non-birthing parents.
• Extended leave for adoption, IVF, surrogacy, and women's health needs.
• Trusting, flexible, remote-first work culture.