Staff DevOps Engineer - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Seeking a highly experienced Staff DevOps Engineer.
• Responsible for building and maintaining foundational infrastructure and tools.
• Shape the future of infrastructure strategy and raise engineering quality.
• Act as a trusted technical leader across teams.
• Experience in DevOps, SRE, or platform teams (8+ years).
• Expertise in cloud infrastructure (AWS/Azure/GCP).
• Strong knowledge of Kubernetes and container orchestration.
• Experience with data infrastructure and Infrastructure as Code.
• Excellent communication skills to influence stakeholders.
• Mentor and coach engineers to enhance operational excellence.

Requirements

• 8+ years of experience in DevOps or SRE.
• Expertise in building and scaling cloud infrastructure.
• Deep technical knowledge of Kubernetes.
• Experience with data management (MongoDB, PostgreSQL).
• Strong background in Infrastructure as Code (Terraform).
• Proficiency in scripting languages (Python, Bash).
• Experience with cloud-based systems.
• Leadership in incident response and reliability improvements.
• Ability to translate technical complexity into business impact.
• Track record of driving cross-team initiatives.

Benefits

• Unlimited Vacation.
• Comprehensive health benefits.
• Wellness Account for personal well-being.
• Flexible Work Schedule.
• Remote-First, In-Person Friendly environment.
• Learning & Development Budget.
• Work from Home Budget.
• Access to Cutting-Edge AI Tools.
• Hands-On with LLMs.
• Opportunity to shape the future of technology.