Senior Software Engineer, Voice - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Work with internal and external stakeholders to deliver a best-in-class voice experience.
• 5+ years of experience as a Software Engineer, proficient in backend technologies, preferably Python.
• Understanding of databases like MongoDB, PostgreSQL, ElasticSearch, and Redis.
• Experience with 3rd party LLMs such as GPT and Azure.
• Familiarity with CCaaS, SIP, WebRTC, IVR, and telephony ecosystems.
• Experience in deploying code and strong developer operations.
• Collaborative leadership style to help the team grow.
• Participate in an on-call rotation for services owned by the team.
• Execute on the ambitious product roadmap.
• Provide feedback and foster a collaborative environment.

Requirements

• 5+ years of experience as a Software Engineer.
• Proficient with backend technologies, especially Python.
• Understanding of various database technologies.
• Experience with LLMs and telephony systems.
• Strong developer operations skills.
• Experience with public APIs.
• Collaborative leadership.

Benefits

• Unlimited Vacation.
• Comprehensive Benefits including health, dental, and vision coverage.
• Wellness Account for personal well-being.
• Flexible Work Schedule.
• Remote-First, In-Person Friendly environment.
• Learning & Development Budget.
• Work from Home Budget.
• Access to cutting-edge AI tools.
• Hands-on experience with LLMs.
• Opportunity to work in a thriving industry.