Director, Professional Services - Growth & Enterprise - Remote

Overview

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

We are seeking a dynamic and experienced Professional Leader for our Growth and Enterprise customer segments. This key leadership role will report to the VP, Professional Services and will be responsible for ensuring successful customer implementations, driving operational excellence, and fostering strong relationships across the organization.

In Short

• Lead and manage a high performing team of implementation consultants.
• Oversee the end-to-end implementation process for customers.
• Collaborate closely with Sales and Customer Success leadership.
• Develop and optimize implementation processes and best practices.
• Monitor and report on key metrics related to the Professional Services business.
• Serve as an executive sponsor to key accounts.
• Identify and mitigate risks in complex implementation projects.
• Manage resource allocation for implementation consultants.
• Collaborate with Product and Engineering teams for feedback.
• Stay current in med-tech industry trends.

Requirements

• Bachelor’s Degree required, advanced degree preferred.
• Documented expertise in healthcare clinical and revenue cycles.
• Expert problem solver with strong attention to detail.
• 10+ years in consulting/professional services in SaaS.
• 5+ years in a leadership role.
• Startup and scaling experience preferred.
• Strong leadership skills.
• Nice to have: Data analysis and SQL query skills.

Benefits

• Remote work with a work-from-home stipend.
• Unlimited vacation and flexible hours.
• 100% paid health and dental plans.
• $1000 Home Office Stipend.
• Learning Budget for up-skilling opportunities.
• Optional Team Retreats.
• 6-12 weeks of fully-paid parental leave.
• Ground floor opportunity in a high growth startup.
• Competitive compensation with equity upside.