Customer Support Representative - Remote

Overview

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology.

In Short

• Resolve customer issues via live chat, email, and Zoom.
• Collaborate with internal teams to improve troubleshooting workflows.
• Maintain internal knowledge base and help center articles.
• Provide exceptional customer service under pressure.
• Proactively improve processes and workflows.

Requirements

• 2+ years experience in SaaS Customer Support.
• Located in Eastern Time Zone.
• Excellent customer service and communication skills.
• Familiarity with CRM tools like Zendesk, Jira, and Hubspot.
• Strong time management and prioritization skills.
• Ability to work independently and in a team.
• Empathy and a sense of urgency.

Benefits

• Ground floor opportunity in a high growth startup.
• Competitive compensation with equity upside.
• Learning budget for up-skilling opportunities.
• 100% paid health and dental plans.
• $1000 home office stipend.
• Remote work flexibility.
• Unlimited vacation policy.
• 6-12 weeks of fully-paid parental leave.