Remote Otter LogoRemoteOtter

Junior Customer Success Manager - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide
$75,000 - $95,000/year

Overview

ActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while simultaneously increasing productivity and innovation to deliver secure applications faster.

In Short

  • Guide new customers through the onboarding process.
  • Assist customers with technical challenges and solutions.
  • Develop strong relationships with customer contacts.
  • Support customer development teams with CI/CD integration.
  • Communicate customer feedback to internal teams.
  • Contribute to continuous improvement of team processes.
  • Help maintain technical documentation and knowledge base.
  • Work collaboratively with product, engineering, and sales teams.

Requirements

  • 1–3 years in a customer-facing role.
  • Familiarity with AI tools and Salesforce.
  • Interest in technology and software development.
  • Knowledge of CI/CD concepts and tools.
  • Basic exposure to cloud environments.
  • Exceptional communication skills.
  • Strong organizational skills.
  • Customer-first mindset.

Benefits

  • Competitive salary and bonus plan.
  • Comprehensive benefits package.
  • Unlimited PTO and work-from-anywhere programs.
  • Opportunity for personal growth in a stable company.
  • Collaborate with a smart and enthusiastic team.
  • Impactful projects changing developers' work lives.
ActiveState logo

ActiveState

ActiveState is a dynamic and growing company that specializes in providing a comprehensive SaaS platform designed to enhance security and boost developer productivity. With a commitment to fostering a collaborative and respectful work culture, ActiveState empowers teams to navigate the complexities of open source management effectively. The company aims to enable organizations to create, maintain, and share software without limitations, delivering integrated solutions that help businesses achieve their goals with speed and confidence. ActiveState's mission is to provide scalable open source management, supported by a customer-focused team dedicated to ensuring a positive experience for all stakeholders.

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