Implementation Engineer I - Remote

Overview

ActiveProspect is seeking an Implementation Engineer I to join our growing Customer Experience team. This is both a technical individual contributor and a client-facing role.

In Short

• Independently manages multiple customer onboardings at any given time
• Ensure efficient and timely turnaround of all customer onboardings
• Collaborate with Client Success Managers to build and achieve success metrics
• Oversee every phase of the onboarding cycle (Initiate, Analyze, Enable, Deploy, Optimize)
• Provide insights on everyday workflow of all implementation processes
• Coordinate with internal teams to resolve issues within a required timeframe
• Responsible for successful go-live of client onboardings
• Review Implementation Plan and client requirements prior to onboarding kick-off
• Develop project plans and ensure projects are delivered on time
• Conduct client facing product demonstrations and product training

Requirements

• 3+ years experience in SaaS
• 3+ years experience in Sales Engineering or Implementation Management
• Strong interpersonal skills and a team player
• Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
• Familiarity with common web protocols (HTTP, FTP)
• Outstanding problem-solving skills and attention to detail
• Able to work well with technical and non-technical team members
• Excellent customer service, presentation, and writing skills
• Experience or proven ability to conduct training of software products
• Experience with Salesforce, Monday and Google Workspace are a plus

Benefits

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3% of your salary
• Varied options for health, dental, vision, disability and life insurance