Technical Support Engineer Tier I - Remote

Overview

Action1 is seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to clients, ensuring timely and efficient technical assistance.

In Short

• Provide timely, efficient technical support to customers.
• Troubleshoot and resolve customer issues via various channels.
• Follow up with customers post-troubleshooting.
• Collaborate with engineering to address technical challenges.
• Incorporate customer feedback into product improvements.
• Build and maintain an internal knowledge base.
• Enhance customer support processes for efficiency.
• Reproduce and escalate customer-reported issues.
• Participate in customer meetings for issue resolution.

Requirements

• Experience in technical support or customer service.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to collaborate with engineering and product teams.
• Familiarity with building knowledge bases.
• Customer-focused mindset.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Benefits

• Work with a leading cybersecurity company.
• Opportunity to grow within the company.
• Collaborative work environment.
• Flexible work arrangements.