Guest Service Associate - Food & Beverage - Remote

Overview

The Guest Service Associate in Food & Beverage at Accor is responsible for delivering exceptional service to patrons, ensuring that all food and beverage orders are served according to standards and that the dining experience is memorable.

In Short

• Perform opening/closing side duties and set tables according to standards.
• Deliver F&B services in accordance with departmental standards.
• Check table setting, cleanliness, and side station preparation.
• Greet patrons warmly and escort them to their tables.
• Ensure food & beverage are served according to service standards.
• Apply food safety and hygiene standards (HACCP).
• Serve food and beverage orders promptly and at the correct temperature.
• Remember patrons' names and preferences for personalized service.
• Up-sell and promote food and beverage offers to maximize sales.
• Clear and tidy tables quickly after patrons depart.

Requirements

• Strong customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of food safety and hygiene standards.
• Excellent communication skills.
• Ability to work as part of a team.

Benefits

• Opportunities for growth and learning.
• Supportive work environment.
• Employee discounts on food and beverage.
• Flexible working hours.
• Health and wellness programs.