Brokerage Client Service Associate - Remote

Overview

Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding. Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.

In Short

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners
• Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items
• Interact with several internal groups to resolve client issues
• Ensure new business paperwork is accurately and successfully submitted
• Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment
• Ability to independently make decisions within general guidelines
• Basic understanding of KYC and client onboarding processes

Requirements

• Excited about Alpaca’s mission and what we’re building
• One to two years of experience in the securities industry
• FINRA Series 7 license or ability to obtain within the first 3 months of employment start date
• Strong attention to detail, accuracy, and reliability
• Must have strong written and communication skills
• Experience with FINRA, Federal, and SEC regulations
• Ability to collaborate and work effectively in a remote team environment
• Must possess the ability to adapt to a changing business and regulatory environment
• Enjoys challenges and taking ownership of new responsibilities

Benefits

• Competitive Salary & Stock Options
• Health benefits start on day 1
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world