Director of Sales, Distribution, and Loyalty Strategy and Governance - Remote

Overview

The Director of Sales, Distribution, and Loyalty Strategy and Governance will support and drive transversal projects within the Sales, Distribution & Loyalty Hotel Care department, ensuring effective communication and collaboration across global teams.

In Short

• Support or drive Sales, Distribution & Loyalty Hotel Care projects.
• Analyze OKRs, KPIs, and quality scores.
• Generate monthly reporting and follow up on action plans.
• Communicate new SDL processes to Hotel Care agents.
• Assist agents in increasing competence and autonomy.
• Identify recurrent incidents and improve processes.
• Collaborate with Commercial, Digital & Tech colleagues.
• Follow up on technical challenges encountered by the team.
• Promote a positive change in the organization.
• Manage relationships with a variety of stakeholders.

Requirements

• Minimum 5 years of management experience.
• Fluency in English and French.
• Strong communication and presentation skills.
• Dynamic, proactive, and autonomous mindset.
• Advanced relationship management skills.
• Excellent use of PowerPoint.
• Experience with Service Now is a plus.
• International and operational experience is a plus.
• Passionate about driving positive change.
• Ability to work collaboratively with diverse teams.

Benefits

• Expanded remote work options.
• No meetings on Wednesday afternoons.
• Access to over 500 coworking spaces.
• Training and career development opportunities.
• Health insurance plan funded at 50% by Accor.
• Meal vouchers provided.
• Sustainable Mobility Package for green transportation.
• Employee Social Committee supporting cultural and sports activities.
• Participation in the Heartist® for Good Program.
• Collaborative workspaces and employee amenities at the Issy-les-Moulineaux site.