Dayforce Application Support & Training Analyst - Remote

Overview

The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian. A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer service across Accor's NCA hotels.

In Short

• Assist with configuration enhancements or issues related to scheduling, timekeeping, and payroll.
• Liaise with stakeholders and support staff to ensure optimal system performance.
• Track change requests and evaluate system configuration needs.
• Develop training resources and maintain documentation.
• Conduct regular audits for compliance with laws and policies.
• Support application upgrades and cross-functional projects.
• Travel approximately 10% for the role.
• Hybrid work arrangement available for Greater Toronto Area candidates.
• Hands-on experience with Dayforce environments required.
• Strong analytical and problem-solving skills necessary.

Requirements

• 3-5 years’ experience with Dayforce backend configuration.
• Spoken/Written French is highly desirable.
• Background in payroll processing is an asset.
• Experience using MS Excel, Teams, and SharePoint.
• Exceptional time management and project management skills.
• Ability to simplify technical information for non-technical audiences.
• Experience developing training guides and delivering workshops.
• Excellent communication skills across various media.

Benefits

• Diversity and inclusion in the workplace.
• Opportunities for personal and professional growth.
• Supportive working conditions.
• Welcoming culture that respects differences.