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Global Product Services Analyst - Remote

Posted 1 week ago

Overview

The Global Product Services Analyst at Accenture is responsible for developing deep knowledge within a complex product group, investigating advertising issues, and ensuring a high-end customer experience.

In Short

  • Develop deep knowledge within a complex product group.
  • Investigate and prioritize advertising issues.
  • Own tasks end-to-end until assigned to specialists.
  • Communicate issue resolution and technical solutions to the sales team.
  • Partner with product support specialists to determine solutions.
  • Facilitate a high-end customer experience.
  • Mentor team members and own product support areas.
  • Identify areas of improvement in existing processes.
  • Work on a shifting schedule with weekend work rotating monthly.
  • Proficient in English and using computers.

Requirements

  • Diploma holder.
  • Minimum of 1 year of experience in Customer Service/Call Centre.
  • Excellent oral and written communication skills.
  • Aptitude to support sophisticated products.
  • Ability to think critically and problem-solve.
  • Ability to work in teams.
  • Ability to overcome a product learning curve.
  • Ability to rapidly assess and resolve issues.
  • Willingness to work on a shifting schedule.
  • Proficient in English.

Benefits

  • Opportunity to work with a leading global professional services company.
  • Access to a wide range of services and solutions.
  • Work with exceptional people and the latest technology.
  • Commitment to creating 360° value for clients and communities.
  • Veteran employment opportunities.
  • Supportive work environment focused on innovation.
  • Career development opportunities.
  • Engagement in meaningful projects.
  • Flexible working arrangements.
  • Inclusive workplace culture.

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