Global Product Services Analyst - Remote

Overview

The Global Product Services Analyst at Accenture is responsible for developing deep knowledge within a complex product group, investigating advertising issues, and ensuring a high-end customer experience.

In Short

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues.
• Own tasks end-to-end until assigned to specialists.
• Communicate issue resolution and technical solutions to the sales team.
• Partner with product support specialists to determine solutions.
• Facilitate a high-end customer experience.
• Mentor team members and own product support areas.
• Identify areas of improvement in existing processes.
• Work on a shifting schedule with weekend work rotating monthly.
• Proficient in English and using computers.

Requirements

• Diploma holder.
• Minimum of 1 year of experience in Customer Service/Call Centre.
• Excellent oral and written communication skills.
• Aptitude to support sophisticated products.
• Ability to think critically and problem-solve.
• Ability to work in teams.
• Ability to overcome a product learning curve.
• Ability to rapidly assess and resolve issues.
• Willingness to work on a shifting schedule.
• Proficient in English.

Benefits

• Opportunity to work with a leading global professional services company.
• Access to a wide range of services and solutions.
• Work with exceptional people and the latest technology.
• Commitment to creating 360° value for clients and communities.
• Veteran employment opportunities.
• Supportive work environment focused on innovation.
• Career development opportunities.
• Engagement in meaningful projects.
• Flexible working arrangements.
• Inclusive workplace culture.