Manager, Customer Success - Remote

Overview

The Manager, Customer Success at Absolute is responsible for leading a team of Customer Success Managers to drive customer loyalty and business value. This role involves mentoring, analyzing customer data, and implementing strategies for product success.

In Short

• Lead a team of Customer Success Managers (CSMs).
• Drive customer loyalty and business value.
• Analyze churn and usage data.
• Implement strategies for product success.
• Conduct regular 1:1s with team members.
• Design and refine Customer Success workflows.
• Collaborate with internal teams to resolve customer issues.
• Focus on net dollar retention.
• Advocate for customer needs across the organization.
• Manage team performance and development.

Requirements

• 3+ years of experience in Customer Success management.
• Strong aptitude for technology.
• Experience with Salesforce and Gainsight.
• Ability to analyze customer feedback and data.
• Excellent interpersonal and communication skills.
• Experience in cybersecurity is a plus.
• Highly organized and able to manage multiple activities.
• Proven leadership and mentoring skills.
• Ability to drive projects to completion.
• Experience in building Customer Success programs.

Benefits

• Competitive salary range of $120,000 - $135,000 annually.
• Eligibility for annual bonus program.
• Work from Anywhere flexibility.
• Opportunity to work with a leading security company.
• Collaborative and innovative work environment.
• Access to professional development resources.
• Engagement in meaningful customer relationships.
• Supportive company culture focused on customer success.
• Involvement in strategic decision-making processes.
• Opportunity to lead and mentor a high-performance team.