Customer Support Specialist (Overnight Shift) - Remote

Overview

Abridge is seeking highly motivated Customer Support Specialists to provide exceptional service to our customers and help scale our support team.

In Short

• Provide timely support to users and troubleshoot problems.
• Gather user feedback to improve products and services.
• Utilize CRM tools for effective communication and tracking.
• Demonstrate curiosity in solving complex issues.
• Work in shifts covering overnight hours.
• Engage with customers to enhance their experience.
• Maintain organization while managing multiple priorities.
• Possess strong computer skills and comfort with technology.
• Contribute to a fast-paced, high-growth environment.
• Be part of a mission-driven team focused on transforming healthcare.

Requirements

• 2+ years in a Customer Service Support role.
• Excellent spoken and written communication skills.
• Ability to explain technical issues in simple terms.
• Strong organizational skills and attention to detail.
• Results-driven with the ability to work quickly.
• Experience with healthcare systems is a plus.
• Familiarity with CRM/Ticketing systems.

Benefits

• Generous time off and flexible PTO.
• Comprehensive health plans for employees and families.
• 401(k) matching contributions.
• Paid parental leave for all full-time employees.
• Monthly contributions for personal device usage.
• Mental health support and coaching access.
• Competitive compensation and equity grants.
• Opportunities for professional growth and development.