Technical Account Manager - Remote

Overview

We are seeking an experienced Technical Account Manager (TAM) with a demonstrated history of driving customer success by facilitating product adoption, delivering measurable value, and fostering growth. Leveraging your deep industry expertise, you build trust and forge strong relationships with stakeholders, serving as a trusted technical advisor to our customers.

In Short

• 5–7+ years of experience in a Technical Account Manager (TAM) role within an enterprise environment.
• 5–7+ years of experience providing support for enterprise SaaS products in a technical or customer-facing capacity.
• Exceptional technical troubleshooting skills with hands-on experience in previous Support or SE roles.
• Action-oriented problem solver skilled at assessing inputs across multiple functions.
• Proven expertise in building and maintaining long-term relationships with executive-level stakeholders.
• Demonstrated ability to present new product features and engage customers.
• Comprehensive understanding of industry trends and the cybersecurity landscape.
• Hands-on experience with Internet and networking technologies.
• Exceptional written, verbal, and presentation skills.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Requirements

• Serve as the primary technical point of contact for high-value customers.
• Act as a trusted technical advisor guiding clients to optimize their use of products.
• Function as a technical liaison between customers and internal teams.
• Partner closely with the Customer Success Team to align with customer goals.
• Participate in regular customer engagements, including tactical discussions.
• Develop and maintain Adoption Plans tailored to customer needs.

Benefits

• Opportunity to work remotely.
• Engagement with high-value customers.
• Collaboration with cross-functional teams.
• Professional growth in a dynamic environment.
• Exposure to industry trends and best practices.