Senior Customer Success Manager, Enterprise (Northwest) - Remote

Overview

The Senior Customer Success Manager will act as a trusted advisor to customers, ensuring they realize full value from the platform while driving adoption and satisfaction.

In Short

• Serve as the voice of the customer and provide internal feedback.
• Schedule and deliver Business Reviews to demonstrate ROI.
• Increase customer adoption of platform features.
• Maintain deep product knowledge to guide customers.
• Build strategic relationships with customer stakeholders.
• Engage senior decision-makers for success planning.
• Monitor customer health and proactively address risks.
• Collaborate with internal teams to ensure customer success.
• Utilize technical troubleshooting skills for customer support.
• Experience with case management systems and CRM tools.

Requirements

• 5+ years in Customer Success Management.
• Experience with enterprise SaaS environments.
• Strong relationship-building skills, especially with executives.
• Action-oriented with a focus on scalable solutions.
• Excellent analytical and organizational skills.
• Strong communication skills, both written and verbal.
• Familiarity with email security products.
• Technical troubleshooting experience.
• Experience with case management and CRM systems.
• Bachelor's degree in relevant fields or equivalent experience.

Benefits

• Eligible for bonuses and stock options.
• Comprehensive benefits package.
• Remote work flexibility.
• Opportunity for professional growth.
• Supportive work environment focused on employee success.