Customer Success Manager, Enterprise - Remote

Overview

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction and value realization from the platform, acting as a trusted advisor and primary interface between customers and internal teams.

In Short

• 2+ years experience in a CSM role with enterprise SaaS.
• Strong executive-level relationship building skills.
• Action-oriented with a focus on customer trust and issue de-escalation.
• Analytical skills to assess financial ROI for customers.
• Excellent communication skills across all organizational levels.
• Experience with product feature introduction and customer follow-up.
• Technical troubleshooting experience.
• Familiarity with case management systems and CRMs.
• Fluency in French is a plus.
• Bachelor's degree in relevant fields or equivalent experience.

Requirements

• Experience in customer success management.
• Ability to build long-lasting relationships with executives.
• Strong analytical and organizational skills.
• Technical knowledge of email security products.
• Experience with CRM tools like SFDC and JIRA.
• Excellent presentation and communication skills.
• Ability to drive customer adoption of platform features.
• Experience in a SaaS support environment.
• Ability to collaborate with cross-functional teams.
• Understanding of customer industry trends and challenges.

Benefits

• Opportunity to work with leading enterprise clients.
• Engagement in strategic customer success initiatives.
• Collaboration with cross-functional teams.
• Professional development opportunities.
• Dynamic work environment focused on customer satisfaction.