Client Support Specialist - Remote

Overview

As a Client Support Specialist at Abilitie, you will leverage our learning management system to ensure clients have exemplary experiences, acting as a key partner to clients and internal stakeholders.

In Short

• Act as a power user of the learning management system.
• Manage key program details for each client.
• Display a customer-centric mindset in communications.
• Lead logistics for client-facing calls.
• Deliver technical support across multiple channels.
• Adapt to client requests and program adjustments.
• Assist in maintaining internal documentation.
• Provide feedback for continuous improvement.

Requirements

• Minimum of 2 years experience in technical support and program administration.
• Exceptional client service skills.
• High-quality professional communication skills.
• Proficiency with Online Chat services, Google Suite, Zoom, Slack, and Notion.
• Ability to work autonomously on tasks.
• Reliable computer and internet access.
• Typing speed of at least 40-50 words per minute.
• Flexibility for varying shifts during peak periods.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to work with Fortune 500 clients.
• Recognition as one of the best workplaces in America.
• Engage in award-winning leadership development programs.