Care Quality Manager (HK & APAC) - Remote

Overview

The Care Quality Manager will ensure the quality and reliability of healthcare services in Hong Kong and the broader APAC region, focusing on user support, healthcare professional recruitment, and stakeholder relations.

In Short

• Responsible for user support and medical concierge services.
• Oversee quality of patient interactions and service performance metrics.
• Lead recruitment and onboarding of healthcare professionals across APAC.
• Build partnerships with pharmacies, insurers, and healthcare providers.
• Ensure compliance with local healthcare regulations.
• Collaborate with internal teams to improve digital health solutions.
• Provide ongoing training and support to healthcare professionals.
• Act as liaison with local regulatory bodies.
• Support expansion of product portfolio in new APAC markets.
• Oversee prescription fulfillment processes.

Requirements

• Permanent resident of Hong Kong.
• Experience in healthcare or telemedicine.
• Strong communication and relationship-building skills.
• Knowledge of local healthcare regulations.
• Ability to work collaboratively with diverse teams.
• Experience in user support or medical concierge services.
• Proven track record in recruitment and training.
• Strong organizational skills and attention to detail.
• Ability to analyze service performance metrics.
• Fluency in English; proficiency in additional languages is a plus.

Benefits

• Fully remote work environment.
• Opportunity to work in a global telemedicine platform.
• Collaborate with a diverse team of healthcare professionals.
• Contribute to the United Nations Sustainable Development Goals.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible working hours.
• Supportive work culture.
• Access to cutting-edge digital health solutions.
• Impactful work in improving healthcare access.