Technical Support Advisor - Italian-Speaking - Remote

Overview

The Technical Support Advisor will provide technical assistance in Italian for a leading software development company, focusing on IT technologies and customer support.

In Short

• Provide technical support in Italian and English.
• Handle diverse customer situations with empathy.
• Work full-time with a permanent contract.
• Training in IT technologies and products.
• Opportunity for career development and promotion.
• Work remotely from Spain if outside Galicia.
• Excellent work environment and work-life balance.
• Critical and logical thinking for problem-solving.
• Multicultural team environment.
• Equal opportunity employer.

Requirements

• Fluent in Italian (native) and advanced English.
• Experience or training in IT technologies.
• Knowledge of Cloud products and Microsoft Office tools.
• Strong interpersonal and communication skills.
• Ability to work in a multicultural environment.
• Experience in technical support is a plus.
• Problem-solving skills.
• Availability to work full-time.
• Willingness to learn and adapt to new technologies.
• Empathy in customer interactions.

Benefits

• Full-time permanent contract (39h/week).
• Extensive training on products and technologies.
• Possibilities for development and promotion.
• Good work-life balance.
• Remote work opportunity.
• Multicultural work environment.
• Equal employment opportunities.
• Supportive team culture.
• Access to cutting-edge technologies.
• Engaging company mission and values.