Customer Representative (German-speaking) - Remote

Overview

Join Concentrix as a Customer Representative and be part of a team that supports leading brands with outstanding customer service while working remotely from anywhere in Spain.

In Short

• Provide first-class customer satisfaction at all times.
• Handle incoming customer contacts via multiple channels.
• Support consumers in the sales and after-sales process.
• Log call details onto tracking systems and perform follow-ups.
• De-escalate complaints and offer solutions.
• Ensure correct representation of the Client’s brand.
• Work full-time, 39 hours/week, Monday to Friday.
• Receive full paid training and career development opportunities.
• Work remotely from anywhere in Spain.
• Compensation includes a base salary and performance bonuses.

Requirements

• Bilingual in German and advanced English.
• Self-motivated and a team player.
• Active listening and comprehension skills.
• Excellent written communication skills.
• Goal-oriented with strong time management skills.
• Basic knowledge of Office applications.
• Keyboarding skills.
• Open to diverse backgrounds and experiences.
• Willingness to learn and grow.
• Customer-focused attitude.

Benefits

• Competitive salary and bonus structure.
• Remote work flexibility.
• Comprehensive training programs.
• Career development opportunities.
• Supportive and inclusive workplace culture.
• Access to cutting-edge technologies.
• Work-life balance with a structured schedule.
• Opportunity to be part of a global team.
• Commitment to equal employment opportunities.
• Engaging work environment that fosters personal growth.