Experienced Customer Support Engineer - Remote

Overview

Join ABBYY as a technical engineer, where you will resolve customer tickets and collaborate with various technical teams to provide solutions and improve customer experience.

In Short

• Resolve incoming Zendesk tickets from B2B customers.
• Troubleshoot technical issues via virtual systems or screen-sharing.
• Collaborate with teammates and other departments.
• Communicate confidently in Business English.
• Write knowledge base articles for faster customer support.
• Follow documented procedures and guidelines.

Requirements

• At least 2 years of L2 Technical Support experience.
• IT skills in Windows, Linux, and databases (MsSQL, Oracle).
• Experience in programming (C++); knowledge of Java or C# is a plus.
• Great analytical skills for troubleshooting.
• Good interpersonal and communication skills.
• Advanced English skills; additional European language is a plus.

Benefits

• Work from home, remotely, or hybrid.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/year).
• SZÉP Card for recreational activities.
• 3 extra sick leave days without doctor's visit.
• Flexible working hours.