Experienced Customer Support Engineer - Remote

Overview

Join ABBYY as a technical engineer in the APAC team, where you will resolve customer tickets and collaborate with various technical teams while having the flexibility to work from home or the office.

In Short

• Resolve incoming Zendesk tickets from B2B customers.
• Troubleshoot technical issues via virtual systems or screen-sharing.
• Collaborate with teammates and other departments.
• Communicate in Business English (minimum B2).
• Write knowledge base articles for faster customer support.
• Follow documented procedures and guidelines.

Requirements

• At least 2 years of L2 Technical Support experience.
• IT skills in Windows, Linux, and databases (MsSQL, Oracle).
• Experience in programming (C++); knowledge of Java or C# is a plus.
• Great analytical skills for troubleshooting.
• Good interpersonal and communication skills.
• Advanced English skills (B2 minimum).
• Additional European language knowledge is a plus.

Benefits

• Comprehensive medical, accidental, and life insurance.
• Weekly wellness sessions for physical and mental well-being.
• A generous paid time off policy.
• Remote and hybrid working options.
• Flexible hours for work-life balance.
• Paid volunteering days off.
• Paid parental leave in all locations.