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Experienced Customer Support Engineer - Remote

Posted 87 weeks ago
DevOps / Sysadmin
Full Time
India

Overview

Join ABBYY as a technical engineer in the APAC team, where you will resolve customer tickets and collaborate with various technical teams while having the flexibility to work from home or the office.

In Short

  • Resolve incoming Zendesk tickets from B2B customers.
  • Troubleshoot technical issues via virtual systems or screen-sharing.
  • Collaborate with teammates and other departments.
  • Communicate in Business English (minimum B2).
  • Write knowledge base articles for faster customer support.
  • Follow documented procedures and guidelines.

Requirements

  • At least 2 years of L2 Technical Support experience.
  • IT skills in Windows, Linux, and databases (MsSQL, Oracle).
  • Experience in programming (C++); knowledge of Java or C# is a plus.
  • Great analytical skills for troubleshooting.
  • Good interpersonal and communication skills.
  • Advanced English skills (B2 minimum).
  • Additional European language knowledge is a plus.

Benefits

  • Comprehensive medical, accidental, and life insurance.
  • Weekly wellness sessions for physical and mental well-being.
  • A generous paid time off policy.
  • Remote and hybrid working options.
  • Flexible hours for work-life balance.
  • Paid volunteering days off.
  • Paid parental leave in all locations.
ABBYY logo

ABBYY

ABBYY is a technology company that specializes in providing intelligent document processing solutions and AI-based technologies. The company focuses on enhancing productivity and efficiency for businesses by offering tools that automate data extraction and document management. ABBYY values collaboration and continuous learning, encouraging its employees to develop their skills through various training programs, such as Abbyy University courses. With a commitment to customer support, ABBYY fosters a supportive work environment where technical engineers can thrive while resolving customer issues and contributing to knowledge sharing.

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