Enterprise Customer Support Engineer - Remote

Overview

Join ABBYY as a technical engineer in a supportive team that values your unique work style and offers flexible work options.

In Short

• Resolve customer tickets and troubleshoot technical issues.
• Create knowledge base documents for proactive support.
• Collaborate with technical teams including Support, Development, DevOps, and QA.
• Utilize Abbyy University courses for personal development.
• Work remotely or in the office.
• Minimum 2 years of L2 technical support experience required.
• Comfortable with SQL queries and reading code.
• English proficiency at B2 level or better.
• Experience with Windows servers, Linux, and MSSQL databases.
• Programming experience in C++ is essential.

Requirements

• 2+ years in L2 Technical Support, Professional Services, QA, DevOps, or Development.
• IT skills in operating systems, databases, and networking.
• Programming experience in C++ and knowledge of Java or C# is a plus.
• Strong analytical skills for troubleshooting.
• Good communication skills in English.
• Additional European language knowledge is a plus.

Benefits

• Comprehensive medical, accidental, and life insurance.
• Weekly wellness sessions for physical and mental well-being.
• Generous paid time off policy.
• Remote and hybrid working options.
• Flexible hours for work-life balance.
• Paid volunteering days off.
• Paid parental leave in all locations.