Enterprise Customer Support Engineer - Remote

Overview

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.

In Short

• Resolve customer tickets by understanding requests and troubleshooting issues.
• Create knowledge base documents for proactive issue resolution.
• Collaborate with technical teams including Support, Development, DevOps, and QA.
• Utilize Abbyy University courses for personal development.
• Work in the office or remotely.
• At least 2 years of L2 technical support experience required.
• Comfortable with SQL queries and troubleshooting complex systems.
• Experience with Windows servers, Linux, and MSSQL databases.
• Good analytical and communication skills are essential.
• Flexible work options available.

Requirements

• At least 2 years of experience in L2 Technical Support, Professional Services, QA, DevOps, or Development.
• IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP).
• Experience in programming (C++); knowledge of Java or C# is a plus.
• Great analytical skills to troubleshoot software problems.
• Good interpersonal and communication skills.

Benefits

• Three weeks paid time off plus 12 paid holidays.
• Gym membership subsidy.
• Medical and dental insurance.
• Pet insurance.
• Employee Assistance Program.
• College Savings Plan.
• Travel assistance.
• 401(k) with up to 4% employer match.