Customer Success Lead - Family Growth Associate - Remote

Overview

At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

In Short

• This is a full-time remote position with a required schedule of 9:00 AM – 5:00 PM Eastern Time.
• Seeking passionate, empathetic go-getters for a customer success role.
• Make 50–60 calls per day to prospective families.
• Build and manage the pipeline to exceed growth goals.
• Provide support and guidance to families navigating healthcare.
• Customer-facing experience is essential.
• Experience in Account Management, Customer Success, or Call Center Operations preferred.
• Ability to handle high-volume calls while maintaining quality.
• Previous experience in the US healthcare industry is highly preferred.
• Familiarity with CRM tools, Salesforce experience is a plus.

Requirements

• Proven background engaging with customers or potential customers, ideally over the phone.
• Experience in Account Management / Customer Success / Call Center Operations.
• Ability to handle approximately 50-70 calls per day.
• Previous experience in the US healthcare industry is highly preferred.
• Strong skills in managing complex, cross-functional initiatives.
• Familiarity with CRM tools; Salesforce experience is a strong plus.
• Deep empathy, resilience, charisma, and patience.

Benefits

• Competitive compensation packages that reflect the value you bring.
• Generous paid time off including 15 paid time off and 10 paid company holidays.
• Team bonding activities and annual company retreat.