Bilingual Customer Success - Family Care Associate - Remote

Overview

As a Bilingual Customer Success - Family Care Associate at Abby Care, you will lead the family care journey, acting as a trusted guide for caregivers navigating home-based care complexities.

In Short

• Lead the Family Care Journey from onboarding to ongoing support.
• Empower and uplift families as a compassionate guide.
• Support families through onboarding, training, and Medicaid certification.
• Provide consistent support and accountability through proactive check-ins.
• Foster community and connection among caregivers.
• Ensure accurate documentation and communication across systems.

Requirements

• Fluency in Spanish and English.
• Associate or Bachelor’s degree required.
• 2+ years in customer support or similar roles.
• Ability to communicate with empathy and clarity.
• Strong organizational skills and attention to detail.
• Experience with program onboarding or Medicaid processes is a plus.
• Technically proficient in CRMs and spreadsheets.
• Compassionate, resourceful, and resilient personality.
• Proactive team player in collaborative environments.

Benefits

• Competitive compensation packages with annual performance bonus.
• Generous paid time off and US holidays.
• Team bonding activities and annual company retreat.
• Company-issued laptop for role support.
• Growth opportunities across various markets in the US.