Technician I, Remote Care

Overview

As a Technician I in Remote Care at Abbott, you will provide technical and informational support in a call center environment, assisting patients and healthcare professionals with remote monitoring inquiries.

In Short

• Work in a call center environment answering inquiries about remote patient monitoring.
• Assist patients and healthcare professionals with technical issues.
• Triage calls and forward complex issues to senior personnel.
• Provide guidance on device setup and troubleshooting.
• Document patient complaints and technical issues.
• Maintain knowledge of remote care advancements.
• Participate in on-call rotations for patient support.
• Complete required training and certifications.
• Communicate effectively with various stakeholders.
• Travel approximately 10% for work-related needs.

Requirements

• High school diploma or equivalent experience.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in customer service or technical support preferred.
• Ability to work in a team and independently.
• Attention to detail and strong organizational skills.
• Ability to travel 10% of the time.
• Regular and predictable attendance.

Benefits

• Career development opportunities.
• Free medical coverage after qualifying period.
• Excellent retirement savings plan.
• Tuition reimbursement and education benefits.
• Recognized as a great place to work for diversity and inclusion.