Technical Customer Success Manager - Remote

Overview

Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

In Short

• We are seeking an experienced Technical Customer Success Manager for our Medicaid clients.
• The successful candidate will serve as the bridge between the product implementation team and product support.
• Perform analysis to help diagnose and triage problems.
• Manage customer deliverables and lead go-live activities.
• Experience working with Medicaid data sets (T-MSIS) is required.
• Experience working with FHIR IGs (Implementation guides) is preferred.
• Strong organization and project management skills are essential.
• Develop strong customer relationships and promote loyalty.
• Coordinate deliverables and manage client expectations.
• Work closely with cross-functional teams to implement client projects.

Requirements

• Experience working in an operational capacity with Medicaid data sets.
• Ability to build and manage working relationships with internal and external teams.
• Strong problem-solving skills, both individually and collaboratively.
• Excellent communication skills for technical and non-technical audiences.
• Ability to multi-task and adapt to changing priorities.
• Experience with SQL and data visualization tools.
• Project management experience using MS Office and Jira methodologies.
• High level of attention to detail and time management skills.
• Willingness to work off hours/weekends occasionally.
• Bachelor’s degree in a relevant field or equivalent experience.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a mission-driven company.
• Flexible work environment.
• Professional development opportunities.
• Collaborative and inclusive workplace culture.