Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager at Cycode is responsible for ensuring that customers achieve their business objectives through the use of Cycode’s products, guiding them to improve security posture and application availability.

In Short

• Serve as the primary point of contact for customers, building strong relationships.
• Manage multiple accounts, from mid-sized enterprises to Fortune 500 companies.
• Understand customer pain points and drive them to success.
• Onboard new customers and increase product adoption.
• Align with technical stakeholders and conduct regular business reviews.
• Act as a client advocate within the company.
• Ensure clients are trained on the Cycode platform.
• Promote new features and capabilities to customers.
• Document customer-specific use cases throughout the lifecycle.
• Create advocacy and evangelism opportunities for customers.

Requirements

• 8+ years in customer success or technical account management.
• 8+ years in software development and/or application security.
• Expertise in project management with Fortune 500 customers.
• Experience managing at least $3M in ARR.
• Strong technical acumen in application security and DevSecOps.
• Excellent interpersonal and communication skills.
• Strong problem-solving skills.
• Team player with self-starter attitude.
• Familiarity with SCM tools like GitHub, GitLab.
• Experience with Kubernetes is an advantage.

Benefits

• Opportunity to work with Fortune 500 companies.
• Collaborative team environment.
• Impactful role in customer success.
• Continuous learning and development opportunities.
• Flexible working arrangements.