Global Support Manager - Remote

Overview

At Cycode, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our users. We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.

In Short

• Refine and implement a comprehensive customer support strategy.
• Analyze support metrics and customer feedback.
• Collaborate with multiple teams for effective issue resolution.
• Recruit and mentor a skilled support team.
• Optimize support processes and workflows.
• Handle escalated customer issues.
• Champion a customer-centric approach across the organization.
• Develop and maintain documentation for support procedures.
• Stay updated on industry best practices.
• Proactively enhance customer experience.

Requirements

• 10+ years in customer or technical support roles in B2B SaaS.
• 3-5 years in a management position of a global team.
• Strong understanding of application security and/or DevOps.
• Experience with support technologies and CRM systems.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• High level of English.

Benefits

• Dynamic work environment.
• Opportunities for professional development.
• Work with cutting-edge technology.
• Collaborative team culture.
• Recognition and awards in the industry.