Manager, Global Support - Remote

Overview

As a Manager in the Global Support organization at Zapier, you will play a critical role in both the day-to-day excellence and long-term evolution of how we support our customers. You will lead and mentor a team to ensure the delivery of world-class support and a consistently positive customer experience.

In Short

• Lead and mentor a team of support professionals.
• Focus on customer centricity and high performance.
• Collaborate across departments to enhance support operations.
• Engage directly with customers to understand their needs.
• Drive strategic projects aligned with company goals.
• Promote a diverse and inclusive team culture.
• Ensure operational excellence and process optimization.
• Set clear performance expectations and support team development.
• Track team performance and provide regular feedback.
• Lead initiatives to improve customer experience.

Requirements

• Experience in support management or a similar role.
• Strong leadership and mentoring skills.
• Ability to collaborate cross-functionally.
• Deep understanding of customer service best practices.
• Excellent communication and interpersonal skills.
• Proven track record of improving team performance.
• Commitment to diversity and inclusion in the workplace.
• Strategic mindset for process improvement.
• Ability to adapt to changing business needs.
• Willingness to engage directly with customers.

Benefits

• Work in a fast-growing and profitable company.
• Flexible remote work environment.
• Opportunities for career advancement.
• Engage with a diverse and inclusive team.
• Access to the latest tools and technologies.
• Support for professional development and training.
• Contribute to impactful projects that help customers succeed.
• Participate in a positive and collaborative company culture.
• Receive regular feedback and support for growth.
• Access to employee resources for well-being.