Remote Otter LogoRemoteOtter

Manager, Workforce Planning & Optimization - Remote

Posted 18 hours ago
Sales / Business
Full Time
NY, USA
$85,000 - $100,000/year

Overview

A Place for Mom is seeking a high performing Manager, Workforce Planning and Optimization who is data driven and understands developing new data models to enhance sales performance and operational efficiency.

In Short

  • Oversee workforce management using NICE platform.
  • Collaborate with telephony partners for data analysis.
  • Lead and inspire a team for operational excellence.
  • Develop capacity planning models for long-term planning.
  • Analyze historical data for business optimization.
  • Ensure data integrity in management systems.
  • Support special projects with key performance monitoring.
  • Drive service and expense improvements.
  • Identify opportunities for workforce optimization.
  • Engage in budget and hiring planning.

Requirements

  • Hands-on experience with NICE Workforce Management system.
  • Experience with Five9 telephony platform preferred.
  • Bachelor’s degree in relevant fields or equivalent experience.
  • 5+ years managing time-sensitive deliverables.
  • Experience as a financial, data, or forecast analyst preferred.
  • Advanced Excel and PowerPoint skills.
  • Excellent analytical and communication skills.

Benefits

  • 401(k) plus match.
  • Dental insurance.
  • Health insurance.
  • Vision insurance.
  • Paid Time Off.
A Place For Mom logo

A Place For Mom

A Place for Mom is the leading online resource dedicated to connecting families with expert advisors in the senior care sector. As the largest senior care advisory service in the United States, the company assists hundreds of thousands of families each year in navigating the complexities of finding suitable senior care options, including home care, independent living, memory care, and assisted living. Founded in 2000 as a family business, A Place for Mom is committed to its mission of empowering caregivers to make informed decisions about senior care. The company promotes a culture of diversity, equity, and inclusion, and its employees embody core values such as prioritizing the mission over individual interests, embracing challenges, collaborating as a team, maintaining integrity, and fostering innovation.

Share This Job!

Save This Job!

Similar Jobs:

A Place For Mom logo

Manager, Workforce Planning & Optimization - Remote

A Place For Mom

4 weeks ago

A Place for Mom is looking for a Manager of Workforce Planning & Optimization to drive sales performance through data analysis and team leadership.

NY, USA
Full-time
All others
$85,000 - $100,000/year

C.C.S

Workforce Planning Manager - Remote

Civeo Career Site

5 weeks ago

Join Civeo as a Workforce Planning Manager to develop and implement effective workforce strategies.

WA, Australia
Full-time
Human Resources
Monzo logo

Workforce Management & Planning Manager - Remote

Monzo

7 days ago

Join Monzo as a Workforce Management & Planning Manager to optimize customer operations and improve service delivery.

Ireland
Full-time
Project Management
Octave logo

Workforce Planning & Operations Analytics Manager - Remote

Octave

2 weeks ago

Octave is looking for a Workforce Planning & Operations Analytics Manager to optimize staffing and performance through data analysis and forecasting.

Worldwide
Full-time
Data Analysis
$93,600 - $116,900/year

G.T

Workforce Capacity Planning Manager - Remote

Grow Therapy

3 days ago

The Workforce Capacity Planning Manager will lead the strategic planning and execution of headcount forecasting and capacity management for customer operations.

Worldwide
Full-time
Project Management
$107,000 - $140,000 USD/year