Manager, Workforce Planning & Optimization - Remote

Overview

A Place for Mom is seeking a high performing Manager, Workforce Planning and Optimization who is data driven and understands developing new data models to enhance sales performance and operational efficiency.

In Short

• Oversee workforce management using NICE platform.
• Collaborate with telephony partners for data analysis.
• Lead and inspire a team for operational excellence.
• Develop capacity planning models for long-term planning.
• Analyze historical data for business optimization.
• Ensure data integrity in management systems.
• Support special projects with key performance monitoring.
• Drive service and expense improvements.
• Identify opportunities for workforce optimization.
• Engage in budget and hiring planning.

Requirements

• Hands-on experience with NICE Workforce Management system.
• Experience with Five9 telephony platform preferred.
• Bachelor’s degree in relevant fields or equivalent experience.
• 5+ years managing time-sensitive deliverables.
• Experience as a financial, data, or forecast analyst preferred.
• Advanced Excel and PowerPoint skills.
• Excellent analytical and communication skills.

Benefits

• 401(k) plus match.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Paid Time Off.