Account Manager - Remote

Overview

The Account Manager is a critical role responsible for nurturing and expanding relationships with existing clients and identifying new opportunities within those accounts. This individual will act as a primary point of contact, understanding client needs, ensuring satisfaction with ongoing projects, and strategically positioning our comprehensive suite of services, including custom software development (nearshore/offshore), client consulting, specialized offerings, and staff augmentation.

In Short

• Build and maintain strong relationships with key client stakeholders.
• Serve as the primary point of contact for assigned accounts.
• Conduct regular check-ins and business reviews.
• Identify and partner with the sales organization for new business opportunities.
• Proactively identify potential challenges or risks within accounts.
• Collaborate with sales and marketing teams to develop account plans.
• Prepare and present proposals and statements of work.
• Understand client business objectives and suggest relevant solutions.
• Maintain a high-level understanding of all active projects.
• Track and report on key account metrics.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
• 5+ years of experience in account management or sales.
• Proven track record of meeting or exceeding revenue targets.
• Strong understanding of software development lifecycles.
• Experience with nearshore and/or offshore delivery models.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Self-motivated and results-oriented.
• Ability to manage multiple accounts simultaneously.
• Proficiency with Salesforce.

Benefits

• Opportunity to work with diverse client stakeholders.
• Engagement in strategic consulting and solutioning.
• Involvement in business development and growth strategies.
• Collaboration with cross-functional teams.
• Access to industry trends and competitive landscape insights.
• Potential for professional growth and development.
• Engagement in a fast-paced, dynamic work environment.
• Ability to influence and lead through example.
• Work with a mid-size to large enterprise level companies.
• Experience with specific consulting frameworks or methodologies.