Remote Otter LogoRemoteOtter

Customer Support Specialist - LATAM - Remote

Posted 2 weeks ago
Customer Service
Full Time
Brazil

Overview

As a Customer Support Specialist - LATAM, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings.

In Short

  • Provide support to customers via tickets, chat, email, and online meetings.
  • Work closely with other teams to troubleshoot technical issues.
  • Assist clients and partners in navigating the WhatsApp API ecosystem.
  • Collaborate with the LATAM Sales and Account Management Teams.
  • Communicate with Meta representatives to resolve challenges.
  • Help clients optimize their use of WhatsApp for marketing.
  • Focus on customer experience and satisfaction.
  • Drive engagement through personalized communication.
  • Utilize data-driven insights for support strategies.
  • Be part of a team trusted by over 1,000 partners.

Requirements

  • Experience in customer support or related field.
  • Familiarity with WhatsApp API is a plus.
  • Strong communication skills in English and Spanish/Portuguese.
  • Ability to troubleshoot technical issues effectively.
  • Experience working in a team-oriented environment.
  • Proficient in using support tools and software.
  • Strong problem-solving skills.
  • Ability to manage multiple tasks simultaneously.
  • Willingness to learn and adapt to new technologies.
  • Customer-centric mindset.

Benefits

  • Work remotely from anywhere in LATAM.
  • Join a company with a strong growth trajectory.
  • Collaborate with a diverse and talented team.
  • Opportunities for professional development.
  • Flexible working hours.
  • Access to cutting-edge technology.
  • Be part of an innovative marketing solution.
  • Competitive compensation.
  • Health and wellness benefits.
  • Engaging company culture.
360dialog logo

360dialog

360Dialog is a pioneering company that transforms WhatsApp into a powerful marketing channel through its Performance Messaging solutions. By leveraging data-driven insights and facilitating personalized, two-way conversations, 360Dialog helps businesses enhance customer engagement, increase conversions, and automate their WhatsApp communications. With a full-service approach, the company simplifies the process for businesses to harness the potential of WhatsApp, offering services from campaign management to messaging automation. Trusted by over 1,000 partners and more than 40,000 clients globally, 360Dialog stands out as the first provider to deliver full-funnel analytics and data solutions for WhatsApp, leading the industry in performance-driven messaging and marketing automation.

Share This Job!

Save This Job!

Similar Jobs:

Loop Support logo

Customer Support Specialist (LATAM) - Remote

Loop Support

39 weeks ago

Join Loop Support as a customer support specialist, helping businesses connect with their customers.

LATAM
Full-time
Customer Service
Vonage logo

Customer Support Specialist - Remote

Vonage

2 weeks ago

Join Vonage as a Customer Support Specialist to enhance customer satisfaction and resolve issues effectively.

Poland
Full-time
Customer Service
Medfar logo

Customer Support Specialist - Remote

Medfar

2 weeks ago

Join MEDFAR as a Customer Support Specialist to assist clients with technical issues related to MYLE software in a hybrid or remote work environment.

Worldwide
Full-time
Customer Service
Colibrix One logo

Customer Support Specialist - Remote

Colibrix One

2 weeks ago

Join Colibrix One as a Customer Support Specialist and provide technical support for payment systems in a fully remote role.

Kazakhstan
Contract
Customer Service
1000 - 1500 EUR/net month
IFS logo

Customer Support Specialist - Remote

IFS

2 weeks ago

Join IGT1 Lanka as a Customer Support Specialist to provide technical assistance and enhance customer experiences for B2B clients.

Worldwide
Full-time
Customer Service