Customer Support Technical Representative - Extended Services - Remote

Overview

As a CX Technical Representative for the Extended Services team at 1Password, you will troubleshoot Tier 2 issues affecting our customers, contributing to a safer digital future.

In Short

• Handle Tier 2 issues and first-level escalations.
• Support complex reliability issues and novel queries.
• Work within the Customer Experience Team (CX).
• Contribute to Tier 1 support as needed.
• Provide support for junior colleagues.
• Remote opportunity within Canada and the US.
• Preferred working hours between 2pm-4pm PST.
• Includes weekend shifts.
• Focus on customer satisfaction and problem-solving.
• Join a culture that values simplicity and honesty.

Requirements

• Competencies in troubleshooting and customer support.
• Experience with CI/CD integrations.
• Ability to handle complex technical issues.
• Strong communication skills.
• Experience in a customer service role.
• Willingness to work flexible hours.
• Team player with a supportive attitude.
• Familiarity with Extended Services.
• Ability to work in a fast-paced environment.
• Knowledge of digital security practices is a plus.

Benefits

• Work in a human-centric culture.
• Opportunity to contribute to a safer digital future.
• Remote work flexibility.
• Supportive team environment.
• Professional development opportunities.
• Work with a diverse team.
• Engage in meaningful customer interactions.
• Competitive compensation package.
• Health and wellness benefits.
• Work-life balance initiatives.